AmerCareRoyal (ACR) is a leading B2B supplier of disposable products in food, sanitation, industrial, and medical industries.
Seeking enhanced business growth and an improved customer experience, ACR recently adopted a new digital strategy that would replace its aging Customer Portal. ACR selected Emporix, a leading headless and composable commerce platform as its architectural foundation.
- Flexible and scalable cloud-native architecture
- Intuitive and modern user experience
- Support for optimized sales practices
- Increased customer service and self-service levels
- Improvements in business process efficiencies
- Working collaboratively with client leadership to develop a roadmap that would sunset legacy solutions with significant planned cost savings
- Supporting Voice of the Customer demos as part of our methodology and incorporating feedback to deliver a superior product without extending the timeline
With Avatria’s help, the MVP implementation of Emporix was complete within 3 months. This enabled the transition of a select portion of ACR’s customers from the legacy portal to the new experience, with the full cutover on track to occur shortly thereafter. The project was completed on-time, within budget, and without sacrificing quality; the initial launch received strong UAT and client demo grades, alongside a smooth production deployment.
